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1) How can I view the results after I have
ordered?
A:
The
results will be sent to you via email to the email address that you
provided when you placed the order.
2) How many years have you been operating?
A: We have been in the business of providing information and
finding people for more than 6 years.
3) Will all my credit card details be safe?
A: Yes, this information will be secure. It is virtually
impossible for your credit card details to be stolen over the internet,
even via an unsecure connection. If you still have any doubts you can
call our office on 928-436-3791 and provide us with your billing
information this way.
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4) How long will it take for the search to
be completed?
A: The majority of searches will be completed within a day
whilst others may take a few weeks depending on the complexity of a
search. Please see the ordering information (search type) on the left
results time scales. Some searches may take longer than the timescale
stated. Bare in mind we are not carrying out basic online searches and
we are a professional detective agency.
5) Can I contact you via telephone to
request a search?
A: Yes, we can conduct live time people searches via the
phone. Please call 928-436-3791 Monday â Friday 9:30am â 4:00pm EST
time.
6) Can I provide my credit card details over
the phone?
A: Yes, we can take this information over the phone. Our
customer service staff can assist you with this by calling 928-436-3791.
7) Are you a fully licensed detective agency?
A: Yes, we are licensed and located in Northern DE.
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8) Do you guarantee to locate the person in question?
A: No, we cannot guarantee this and not any agency can. Some
people or agencies say they can guarantee this but you should be wary.
Our success rate is extremely high and is 97.6% over 6 years.
Approximately 2-10 people in every 100 cannot be found. We have a no
find, no fee policy if maybe you think the person cannot be located.
9) Can I pay using a check or money order?
A: Yes we do accept these forms of payment. If you want to
purchase using these methods please view the order type for more
information.
10) Will the subject of the search no I have tried to
locate them?
A: No, the person searched for will never be aware of this.
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11) Will you keep my information private and secure?
A: Yes, your information is totally secure and we have 24/7
security.
12) How do I know the right person has been located?
A: The type of search you have ordered and the information
you provide will dictate this.
13) How do amend the situation if an incorrect email
address has been entered?
A: If you have provided an incorrect email address contact
us as quickly as possible as you will not be able to view your search
results. Please call us on 928-436-3791 M-F 9:30 â 4:00 Pm EST. You can
also email us.
14) What hours of the day are you open?
A: Our business hours are Monday to Friday, 9:30am â 4:00pm
EST.
15) How current is the information you supply?
A: The information found is completely up to date and
gathered from source at the time you requested it.
16) My organization may
require many searches. Is discount available?
A: Yes we operate a memberâs only section where you can use
a username and password. If you think your company may need more than
20 searches please get in touch. A discounted rate can be arranged for
business customers. For more info click here.
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